FAQ
Frequently Asked Questions (FAQ) for PARÁNIGHTS
Welcome to the paránights FAQ page. We've compiled answers to some of the most common questions to help you get the most out of your paránights experience. If you can't find what you're looking for, please don't hesitate to contact us directly!
What is PARÁNIGHTS?
Paránights is a premium British confectionery brand dedicated to crafting exceptional cookies. Born from a passion for exquisite taste and traditional baking artistry, we offer a range of unique and indulgent cookie experiences designed to elevate your moments.
Where are PARÁNIGHTS cookies made?
All PARÁNIGHTS cookies are proudly handcrafted and baked in the United Kingdom, adhering to the highest standards of British confectionery excellence.
What ingredients do you use in PARÁNIGHTS cookies?
We believe in using only the finest, high-quality ingredients to create our signature flavours. This includes premium flours, rich butters, ethically sourced chocolates, and natural flavourings. Specific ingredient lists for each cookie variety can be found on their respective product pages.
Do your cookies contain allergens?
Yes, many of our cookies contain common allergens such as wheat, dairy, eggs, and nuts. We operate in a facility that handles these ingredients, and while we take precautions, we cannot guarantee that any product is completely free of cross-contamination. Please refer to the specific product descriptions for detailed allergen information.
Do you offer gluten-free or vegan options?
At present, our primary focus is on our classic range of indulgent cookies. We are constantly exploring new recipes and options, and we appreciate your interest in gluten-free and vegan alternatives. Please keep an eye on our website and social media for future announcements!
How long do paránights cookies stay fresh?
For optimal flavour and texture, we recommend enjoying your paránights cookies within [7-10] days of delivery. To maintain freshness, store them in an airtight container at room temperature. They can also be frozen for up to [3 months] if properly sealed.
Can I customize my order or request specific flavours?
While we don't offer full customisation for individual orders at this time, we frequently introduce seasonal and limited-edition flavours. We encourage you to explore our current selection and sign up for our newsletter to be the first to know about new arrivals!
Ordering & Payment
How do I place an order?
Simply browse our exquisite collection on the "Shop" page, select your desired cookies, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete your purchase.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options through [e.g., PayPal,...].
Will I receive an order confirmation?
Yes, once your order is successfully placed, you will receive an email confirmation to the address provided during checkout. This email will include your order number and details of your purchase. Please check your spam folder if you don't see it within a few minutes.
Delivery
Where do you ship PARÁNIGHTS cookies?
We are exploring international shipping options and will announce any expansion on our website.
What are your shipping costs?
Shipping costs are calculated based on your order total and chosen delivery speed, and will be displayed clearly at checkout before you finalise your purchase. We occasionally offer free shipping promotions, so keep an eye out!
How long will it take for my order to arrive?
Standard delivery typically takes [3-5] business days. We also offer expedited shipping options for an additional fee. You can select your preferred shipping method at checkout. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your parcel's journey.
What if my order arrives damaged?
We take great care in packaging our cookies to ensure they arrive in perfect condition. However, if your order arrives damaged, please contact our customer service team immediately (within 24 hours of delivery) with photographic evidence of the damage. We will assess your claim and work to resolve the issue promptly, offering a replacement or store credit where appropriate.
Returns & Refunds
What is your return policy for PARÁNIGHTS cookies?
Due to the perishable nature of our products, we generally do not accept returns or offer refunds unless the cookies are received in a damaged or unsatisfactory condition upon arrival. Please refer to our Terms & Conditions page for full details, and contact us immediately if you have an issue with your order.
Contact Us
How can I get in touch with paránights customer service?
Our dedicated customer service team is here to assist you! You can reach us via our website click here or through the contact form on our website. We aim to respond to all inquiries within [24-48] business hours.
